Privacy and Cookie Policy

Privacy Policy – Processing of personal data within Hydroscand

Your personal data is important for us

Hydroscand takes privacy and integrity very seriously, and we only process personal data relating to an identified or identifiable natural person in accordance with applicable data protection legislations and this privacy policy.

The purpose of this policy

The purpose of this privacy policy is to provide you with information about how we use, capture and share your personal data. The policy describes which personal data we collect, for which purpose we collect data, how you can control your personal data and how to get in contact with us.

Our employees are obliged to adhere to this privacy policy as well as observe applicable local data protection legislations.

DATA CONTROLLER

Hydroscand AB (556130-7124, "Hydroscand", Box 401, 128 06 Sköndal, Sweden) is data controller for processing of personal data within Hydroscand AB.

Which personal data are we collecting about you as a customer and why?

In this section we describe for which purposes we process personal data, which personal data that is processed and on which lawful ground the processing done.

Handle orders/purchases

Personal data is being processed to:

·       Deliver ordered products or services (including notification of delivery or contacts concerning the delivery)

·       Enable ID-controls

·       Handle payments

·       Handle returns, reclaims and warranty

Personal data processed:

·       Name

·       Contact information (e g address, e-mail, telephone number)

·       Payment information (e g transaction reference)

·       Company/VAT number, personal ID-number

·       Payment history

·       Order information

 

Lawful ground: Fulfillment of an agreement when we have an agreement with you as an individual. Legitimate interest - Certain processing also takes place based on a legitimate interest to perform our contract with your employer, i.e. Hydroscand’s customer, supplier or partner. In doing so, we consider and weigh your interest in integrity in relation to our interest and purpose (as stated above) in performing the data processing. We then balance these interests and consider both positive and negative effects and conclude that our interest is justified.

 

Sharing of personal data: We share the data only with suppliers that are necessary for the performance of the processing, and within the framework of the purposes stated above. For example:

·       IT services (companies that handle the necessary operation, technical support and maintenance of our IT solutions etc).

·       Companies arranging transport (logistic companies, forwarding agents).

Retention period: We store your data only for as long as is necessary for us to be able to fulfil our contractual obligations and legitimate interest, as we deem it justified, considering what is stated above about legal grounds and purposes; typically, during the time that the customer or supplier relationship lasts and for customer care purposes, meaning that we erase or anonymise your data at the latest on the end of the calendar year two years after your last transaction with us.

Handle and administer your web shop account

Personal data is being processed to:

Grant access to login
Keep data correct and updated
Enable tracking of payment history
Personal data processed

Name
Contact information (e g address, e-mail, telephone number)
Username (e-mail)
Purchasing history
Order history
Customer number
Lawful ground: Legitimate interest. The processing is necessary for our mutual interest of handling and administering your user account.

Sharing of personal data: We share the data only with suppliers that are necessary for the performance of the processing, and within the framework of the purposes stated above. For example:

·       IT services (companies that handle the necessary operation, technical support and maintenance of our IT solutions).

Retention period: We store your data only for as long as is necessary for us to be able to administer your web account correctly, considering what is stated above about legal grounds and purposes; typically, during the time that the web shop account is maintained by you, meaning that we erase or anonymise your data at the latest on the end of the calendar year two years after your last transaction with us.

Handle customer service matters

Personal data is being processed to:

Communicate with customers and answer request coming to customer service via digital channels or telephone
Handle questions, sort out issues and support matters
Personal data processed:

Name
Contact information (e g address, e-mail, telephone number)
Correspondence
Data about time for the transaction, place of the transaction, product complaints etc.
Lawful ground: Legitimate interest. The processing is necessary for our mutual interest of handling customer service matters.

Sharing of personal data: We share the data only with suppliers that are necessary for the performance of the processing, and within the framework of the purposes stated above. For example:

·       IT companies that provide us with our solutions for customer service matters (companies that handle the necessary operation, technical support and maintenance of our IT solutions).

·       Companies arranging transport (logistic companies, forwarding agents).

Retention period: We store your data only for as long as is necessary for us to be able to provide you with customer care, as we deem it justified, considering what is stated above about legal grounds and purposes; typically, during the time that the customer care matter is being handled. We store this information together with the purchase information as described under the sections above and purge it accordingly.

Handle ordering of printed matters

Personal data is being processed to:

Provide ordered printed matters e g product booklet or brochure
Personal data processed:

E-mail address
Telephone number
Name
Address
Store
Lawful ground: Legitimate interest. The processing is necessary to deliver your ordered material.

Sharing of personal data: We share the data only with suppliers that are necessary for the performance of the processing, and within the framework of the purposes stated above. For example:

·       IT services (companies that handle the necessary operation, technical support and maintenance of our IT solutions).

·       Companies arranging transport (logistic companies, forwarding agents).

Retention period: We store your data only for as long as is necessary for us to be able to fulfill our contractual obligations and as we deem it justified, considering what is stated above about legal grounds and purposes; typically, during the time that the order is being handled, meaning that we erase or anonymise your data at the latest on the end of the calendar year two years after your last transaction with us.

Handle job applications

Personal data is being processed:

For recruitment purposes alternatively for spontaneous applications
Personal data processed:

E-mail address
Telephone number
Address
Information in attached documents
Lawful ground: Legitimate interest. The processing is necessary to be able to handle your job application.

Sharing of personal data: We share the data only with suppliers that are necessary for the performance of the processing, and within the framework of the purposes stated above. For example:

·       Marketing agencies, that help us provide information to the public when we have an open job position in our company.

·       IT services or recruiting companies that help us handle or recruit employees in our business, such as Teamtailor.

Retention period: We only store your data for as long as we deem it justified, considering the above stated legal basis and purpose, in this case 12 months from the time of your application (unless you request otherwise, which we will naturally respect). If you become an employee of ours, the information in your application will be stored and processed in accordance with what is stated in our privacy notice for processing employees' personal data, which is only provided to our employees.

Handle contacts after events such as trade shows etc.

Personal data is being processed to:

Be able to contact customers after events regarding enquiries made
Personal data processed:

E-mail address
Telephone number
Lawful ground: Legitimate interest. The processing is necessary to cater to your requests.

Sharing of personal data: We share the data only with suppliers that are necessary for the performance of the processing, and within the framework of the purposes stated above. For example:

·       Suppliers such as event agencies and similar.

·       Other IT services (companies that handle the necessary operation in regard to the different events).

Retention period: We store your data only for as long as is necessary for us to fulfil our legitimate interest. Typically, during a period of two years after the event. If our contact after a potential event or similar causes additional relationships, purchase-related actions or otherwise then we refer you to other processing activities in this privacy policy, and the retention periods stated there.    

Subscription to newsletters

Personal data is being processed to:

Be able to send out newsletters
Analyze data in order to create relevant offerings to you
Personal data processed:

E-mail address
Name
Lawful ground: Consent. By leaving your e-mail address in the designated field and actively click the button “Subscribe” you are considered to have given your consent.

Sharing of personal data: We share the data only with suppliers that are necessary for the performance of the processing to administer the newsletters. For example:

·       IT services (companies that handle the necessary operation, technical support and maintenance of our IT solutions).

Retention period: We use data from your other interactions with us as described above, and does not store such data for this purpose longer than what is described above.

To fulfil legal requirements

Personal data is being processed to:

·       Be able to fulfil legal requirements according to demands in laws, verdicts or authority decisions e g the Accounting Act.

 

Personal data processed:

Name
Contact information (e g address, e-mail, telephone number)
Correspondence
Username for the web account
Organization-, VAT-number or social security number
Username for web account
Payment information
Order- and payment history
Lawful ground: Legal requirement.

Sharing of personal data: We share the data only with suppliers that are necessary for the performance of the processing to fulfil our legal requirements. For example:

·       Authorities such as police or tax authority, or similar.

·       IT services (companies that handle the necessary operation, technical support and maintenance of our IT solutions).

Retention period: We store your data only for as long as is necessary for us to fulfil legal requirements, for example during 7 years under requirement in the Accounting Act.

Sharing of personal data

When Hydroscand is sharing your personal data to the above-mentioned recipients, our partners are sometimes processing the personal data as data controllers in accordance with their own privacy policies and handling instructions and sometimes as processors on behalf of us.

Hydroscands objective is to process personal data within EU/EES and to cooperate with partners and suppliers that process personal data within EU/EES. If this is not possible, the processing of personal data can only take place in countries having an appropriate level of protection in accordance with decisions from the European Commission or by using appropriate protection measures e g standard clauses in the agreement or binding company internal regulations. Irrespectively in which country the personal data is being processed, Hydroscand will take reasonable technical, legal, and organizational measures to secure that the level of protection is the same as in the EU/EES.

Your rights

According to the EU’s general data protection regulation, you as an Individual have the following rights in relation to the personal data, we process about you.

 

Right to extracts

You have the right to demand access to your personal data and receive information on how it is processed.

 

Rectification, erasure and limitation

You are entitled to rectification of the personal data you consider to be incorrect. In certain cases, you are entitled to have your personal data deleted. This does not apply if your personal data still is required, for example due to legal requirements or if the processing may be based on any other legal ground. You have the right to request that the processing of personal data is restricted to a shorter time when we investigate potential errors.

 

Withdraw consent

If you have consented to a certain type of processing, you have the right to withdraw your consent.

 

Objection to legitimate interest

When the processing is based on legitimate interest you have the right, at any time, to object to such processing.

 

Objection to direct marketing

You may, at any time, object to processing of your personal data for direct marketing purposes. Upon such objection, the personal data shall not be processed for such purpose anymore.

 

Data portability

You are entitled to data portability, which means that you may, under certain circumstances, have the right to receive such personal data that you have provided to us, for the purpose of transferring such personal data to another controller.

 

Complaint

You also have the right to file a complaint to:

 

Hydroscand AB 
Box 401, 128 06 Sköndal 
E-postadress:  [email protected]
Telefonnummer: 08-555 990 00

 

if you believe that our processing of your personal data does not meet the requirements of the EU Data Protection Regulation.

Cookies

We use cookies on our websites. Cookies are small text files that are stored on your device via your web browser. Such data can be used to adapt the content and the functions of our services and contribute to a better user experience. For information about how we use cookies please read our cookie policy here.

Contact information

For further information about how we process your personal data, or if you have any questions, you are welcome to contact us:

Hydroscand AB 
Box 401, 128 06 Sköndal 
E-postadress:  [email protected]
Telefonnummer: 08-555 990 00



This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.
© Hydroscand 2021 - All rights reserved